HAVE QUESTIONS?
FAQ
ORDERS
If your order has not yet been shipped, please contact us as soon as possible. We will do our best to make the requested changes.
Yes, we offer shipping within Europe. Shipping costs will be charged during order fulfillment depending on the selected country and size of the shipment.
DELIVERY
The order processing time is usually 3-5 working days in Poland. In case of international shipping, delivery may take from 7 to 16 working days. All Slowment products are handmade, therefore production time may vary depending on the availability of materials and the complexity of the order.
We deliver via InPost.
RETURNS AND COMPLAINTS
You can return the product within 14 days of receiving your order. Complete the return form and send the product back to our address. For more information, please see our returns policy .
We do not offer direct exchanges. If you would like to exchange an item, please make a return according to our policy and then place a new order.
PRODUCTS
Yes, our products are made from natural materials such as linen, which is hypoallergenic and safe for people with sensitive skin. We do not use artificial colors or chemicals in the production process.
Slowment products, such as kimonos and meditation cushions, are suitable for both indoor and outdoor use, but they should be properly cared for. We recommend protecting them from excessive moisture and direct sunlight.
Yes, linen is a breathable material, which makes our products comfortable and pleasant to the touch. They are perfect for both warm and cold days, providing comfort all year round.
Fillings such as buckwheat husks or other natural materials are durable, but may need to be replaced after several years of use. We recommend checking the filling regularly to ensure optimal comfort.
CONTACT
You can contact us via the contact form available on our website or by writing directly to hello@slowment.com